How can we help?

Here are a couple of things you can try if you are experiencing issues: Clear your browser’s cache Clear your cookies Do a “hard refresh” (Windows: Ctrl + R, Mac: Command + R) If none of those things solve your problem, then email us with the following info: Your device and operating system (iPhone 11 […]

Immediately after you place the order for your book you’ll receive access to a digital version in your dashboard — a personal website which can be shared with everyone who contributed — great for those who can’t be there to celebrate in person. We’ll print a scannable code in the back of the book so […]

Yes! We offer free shipping within North America, but can arrange to ship anywhere. For international destinations, shipping an average sized book (30-50 contributions) is usually €30-50/£27-45 (2-6 business days, with tracking). We always shop around for the best rate before we ship so we may be able to find a better rate, especially if […]

Each set of questions will differ slightly based on the event that you select, but here are a few of our favourites (the italicized text will be replaced with the name of your loved one): Explain how you came to meet John? Describe a quality or virtue of John’s that you admire? If you were […]

At the moment you can’t edit the questions. This is something we’re working on, but we’re confident that these specific battle-tested questions are the best way to ensure the quality of the responses. That said, we’re always interested in what questions you’d like to ask, and have been known to make an exception if we […]

Yes, you can edit all the contributions at any time before the order is placed. We always do a read-through and spell/grammar check ourselves, but if you catch errors, you’re welcome to fix them yourself.

Each contribution occupies 2 spreads, beginning with the contributor’s name. Their responses to the 5 questions follow, and continue across 2-3 pages. There’s a limit of 1800 characters to ensure consistency — being forced to edit will prevent unnecessary rambling which can make for a tiring read.

As we’re just a small team of 2, the best way to reach out is via email: [email protected] You can also leave us a message on our Chat (click the icon in the bottom right of your screen). Depending on the time (we’re in Toronto, Canada) or how busy we are, we might not be able […]

Inspired by our good friends and family — that lovely lot who make life great — we created Fondfolio because we believe there should be more opportunities to tell those people who brighten our days exactly why we think they’re great, and get really specific about that “why”. Fondfolio allows you to tease-out and collect […]